FAQ

Frequently Asked Questions

How soon will I get my package?

Delivery times depend on the destination and shipping method selected at checkout. Typical international delivery is approximately 9–14 business days for standard shipping, although customs or carrier delays can occasionally extend this timeframe.

How can I track my order?

Once your order ships, we’ll send a shipping confirmation email with tracking information. Tracking can take a short time to begin showing carrier scans.

Why didn’t I receive my confirmation email?

Please check your spam or junk folder and confirm that the email address entered at checkout is correct. If you still cannot find it, contact us.

My tracking says delivered, but I cannot find my package. What should I do?

Check around the delivery location and with household members, neighbors, building staff or your local carrier. If the parcel still cannot be located, contact the carrier and email our support team so we can review the order with you.

Why isn’t my tracking updating?

Carrier scans can sometimes be delayed. If tracking has not changed for an unusually long period, contact support@trendhypecase.com with your order number.

Do you ship internationally?

We offer international shipping to supported destinations shown at checkout. Import duties, taxes or customs charges may apply depending on the destination and are the customer’s responsibility unless otherwise stated at checkout.

What payment methods do you accept?

Available payment methods are displayed securely at checkout and may vary by country or device.

How can I contact TrendHypeCase?

Email us at support@trendhypecase.com. We typically respond within 24–48 business hours.